¡Gran artesanía! Muy cómodos y elegantes. Recibí muchos cumplidos al usarlos.
FAQs
How much is the shipping cost?
If you are in the United States, You can enjoy FREE SHIPPING on purchases over $200. You can consult our shipping policies for more information.
How long does shipping take?
Delivery times depend on the location and shipping method chosen. On average, domestic shipments take 3 to 7 business days, if you chose express shipping you will receive it in 1 to 3 business day. Delivery time may vary depending holidays, or unforeseen circumstances.
What payment methods do you accept?
We accept credit and debit cards, paypal, and bank transfer.
Can I exchange the product If it doesn't fit?
Yes, you can request a size or model exchange within 30 days of purchase. Just make sure the product is unused and in perfect condition.
What is your return policy?
We offer a 30-day return policy from the date of purchase. The item must be unused and in their original packaging. You can start the return process from your account or by contacting us.
Do you offer a warranty on your products?
Yes, our boots come with a 60-days quality warranty that covers manufacturing defects. If you have any issues with your purchase, please reach out to us for assistance.
If I return the product how and when would I get my refund?
You will get your refund with the same payment method you used to purchase. You should receive it in 15 business days once the item arrives at the store.
What material are the boots made of?
Our boots are made of genuine cowhide leather, completely handmade in Mexico.
How do I care for my boots?
We recommend using a specific cleaning and conditioning product depending on boot style (Napa, Nubuck or crazy). For more information contact us.
What happens if my package is lost?
If your package is lost in transit, please contact us, and we'll work with the shipping provider to resolve the issue. We'll do our best to ensure your order arrives or provide a replacement if necessary.