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Thank you for your recent purchase on soliscalzado
.com. If you aren’t 100% satisfied with your purchase, we are happy to help you with returns and exchanges.  

The product must not show any evidence of wear and must be returned with all its original tags. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.
Items must be returned within 30 days of the date received.
Shipping Costs are not refundable. If it's defective or we made a mistake, the fee will be waived. 
For exchanges.
We understand the extra expense in shipping cost, we will help with the return shipping cost to you again. You'll need to pay to send it back to us and we'll help with paying to send the item back to you again.
Original shipping and handling charges are non-refundable.
Make sure the product is in its original packaging, (e.g. boot box), and place it in its original box using your own wrapping shipping bag. Boot boxes may not be returned with tape or any other shipping labels on them, doing so will result in a restocking fee.
From the time your item has been received in our warehouse, please allow up to 3 business days for your return to be processed. As soon as your return is received and processed we'll also process your refund.
We apologize for any inconvenience. 

Returns of orders paid will be credited back to the original payment method, so you may re-order at your convenience.

Allow 1-3 weeks for your return to be processed. This takes into consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s), and credit processing of your return paperwork. As soon as your return is processed you will receive your money in your bank institution with 72 hours.

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